Using this website
This website gives general information about Apex Lifestyle Group and lets you contact us. The logo, text, design and other content belong to Apex and may not be copied or reused without our permission. We provide the site as is and do not promise it will always be available or error-free. Links to other websites are for convenience, and we are not responsible for their content.
Ways to work with us
We offer working sessions, AI assessments and full projects. Details are confirmed in writing before work begins.
Scope of work and fees
Every engagement is covered by a written scope of work agreed after the first meeting. It sets the deliverables, schedule and all fees, including setup fees, monthly fees and any travel, which is included in the pricing. Session plan prices are published on this site. AI assessments and full projects are priced in the scope of work. If something on this site differs from a signed scope of work, the signed scope of work controls.
Sessions
Sessions are held by video to start. We send a calendar invite with the video link and a payment link, and your date is held once payment is received. You may reschedule at no charge. Please tell us as soon as you can, and we will find the next available time. If you miss a session without telling us, the session fee is not refunded. If we cancel, you receive a full refund or a new date, whichever you prefer.
AI assessments
Turnaround is typically 24 to 48 hours, depending on scope. Once scope and cost are agreed, you receive a full written report. If you move forward with implementation with us, the assessment fee is deducted from your total bill.
Setup and monthly fees
Setup fees cover the agreed implementation work. Monthly fees cover support, monitoring and the software licenses for the tools we provide. Software you already own remains yours and stays under its own license. [State invoice timing and payment terms.]
Term and cancellation
Monthly services begin with an initial term of 3 months and then continue month to month. The scope of work states the goals for the engagement. If those goals are not met, you may cancel by giving 30 days' written notice, after we have had 30 days to correct the problem. After the initial term you may also cancel without cause on the same notice. Fees for work already performed and for the notice period remain payable. Setup fees are earned as the work is performed. On cancellation, setup fees for work already done are not refunded, and fees for work not yet started are returned.
Your data
You own your sales data, guest data and other business records. We use them only to provide the agreed services and handle them as described in our Privacy Policy. We work with all PMS, POS, inventory and accounting platforms, and what we can track and report depends on the systems you use today.
Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for the engagement.
No guarantee of results
We work to meet the goals in your scope of work. We cannot guarantee particular results, such as sales, cost savings, occupancy or profit.
Limits on liability
To the extent the law allows, Apex is not liable for indirect or consequential losses. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
Governing law
These terms are governed by the laws of the State of New York, and disputes will be handled in the state and federal courts located in [county], New York.
Changes and contact
We may update these terms and will post the new date here. Questions? Email info@apexlifestylegroup.com.